FAQ
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How many times can I recharge my meter in a month?
As many times as you can afford depending on your consumption.
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What is KCT and when do I need the KCT code?
KCT stands for “Key Change Token” and it is a set of two 20 digits numbers (40 in all) needed whenever there is a need to reconfigure/change your meter's tariff index.
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What do I do when my meter displays “LINK ERROR”?
1-Ensure the meter is properly paired
2-Use a very strong dry cell battery in your UIU
3-Ensure your change over switch is on utility supply
4-Use socket with the least number of joints e.g cooker socket
5- Report to the nearest JED Plc office -
What do I do when my meter displays “TIME OUT”?
Ensure the meter is properly paired and use a very strong dry cell battery then try recharging.
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Why is my PPM captured on the wrong feeder and service Band?
Due to incorrect customer details captured on our database. In such a case, immediately approach the nearest JED Plc customer care unit for your details to be updated.
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I recharged, and after few days my unit got exhausted, what do I do?
You have simply exhausted your unit. Therefore, recharge again.
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What do I do if I want to top up my meter and there is no power supply in my area?
Until the supply is restored and the meter is powered. If not, you will not be able to recharge.
