Customer Care: 07069403531 info@jedplc.com
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CUSTOMER CARE CONTACTS

 CUSTOMER CENTRICITY

JEDians

Customer Care Contacts

…energizing lives with pride

Exceptional Service for Exceptional Customers

As captured in the vision of JED PLC, our customers are at the core of our business and we work tirelessly to ensure complete satisfaction to that effect.

We understand that electricity is an integral part of our customers endeavours, hence the strive by JED PLC to think out of the box to achieve this feat.

Complaint Management Process

As part of the complaint management process, customers can also reach out to district customer care centres that are the primary touch points for any complaint registration and escalation. As part of the 3 tier complaint escalation mechanism, the customer can meet any Customer Care Representatives at the Regional Offices. If still dissatisfied, the matter can be escalated to Head (Customer Services). For any assistance billing disputes, customers load assessment form is filled to ascertain the actual bill. Complaints are registered by providing a unique reference request number and all the complaint processing information are updated against the corresponding number with which the customers can seek the status of their complaint/request from any touch point.

Customer Care Contacts

 

Azare Regional Office

Region – Azare

Office Address – GRA Road Opposite SK Cinema Azare Bauchi

Phone Number (Unified) – 07069403531/09039393818

Email Address (Unified) – customercare@jedplc.com

Bauchi Regional Office

Region – Bauchi

Office Address – Ahmadu Bello Way, Adjacent to State Low Cost Bauchi State

Phone Number (Unified) – 07069403531/09039393818

Email Address (Unified) – customercare@jedplc.com

Bukuru Regional Office

Region – Bukuru

Office Address – Plot M37 Bukuru Express Way Jos Plateau State

Phone Number (Unified) – 07069403531/09039393818

Email Address (Unified) – customercare@jedplc.com

Gombe Regional Office

Region – Gombe

Office Address – Along GRA Road Opposite OANDO Filling Station Gombe State

Phone Number (Unified) – 07069403531/09039393818

Email Address (Unified) – customercare@jedplc.com

Jos Metro Regional Office

Region – Jos Metro

Office Address – 32 Murtala Mohammed Way Opp. Old Campus Jos Plateau State

Phone Number (Unified) – 07069403531/09039393818

Email Address (Unified) – customercare@jedplc.com

Makurdi Regional Office

Region – Makurdi

Office Address – No 21 New Otukpo Road Opposite Fidelity Bank Makurdi Benue State

Phone Number (Unified) – 07069403531/09039393818

Email Address (Unified) – customercare@jedplc.com

Otukpo Regional Office

Region – Otukpo

Office Address – No 19 Ahmadu  Bello  EWay , Otukpo  Benue State.

Phone Number (Unified) – 07069403531/09039393818

Email Address (Unified) – customercare@jedplc.com

Gboko Regional Office

Region – Gboko

Office Address – No 19 J. S Tarka Way Gboko Benue State

Phone Number (Unified) – 07069403531/09039393818

Email Address (Unified) – customercare@jedplc.com

 

JED PLC Headquarters

Region – Jos Metro

Office Address – Electricity House 9 Ahmadu Bello Way Jos Plateau State

Phone Number (Unified) – 07069403531/09039393818

Email Address (Unified) – customercare@jedplc.com

Jos Disco
Jos Disco4 days ago
Dear Esteemed Customers,
Power Generation for today 13/02/2020 is 3,898.91MW and JED Plc's allocation is 214.44MW for distribution across Bauchi, Benue, Gombe and Plateau States.
Jos Disco
Jos Disco5 days ago
Esteemed customers, take advantage of our customer care options as we work tirelessly to improve our services.
Jos Disco
Jos Disco7 days ago
Dear Esteemed Customers,
Power Generation for today 10/02/2020 is 3,719.45MW and JED Plc's allocation is 204.57MW for distribution across Bauchi, Benue, Gombe and Plateau States.
Jos Disco
Jos Disco2 weeks ago
Dear Esteemed Customers,
Power Generation for today 06/02/2020 is 3,590.91MW and JED Plc's allocation is 197.50MW for distribution across Bauchi, Benue, Gombe and Plateau States.
Jos Disco
Jos Disco2 weeks ago
Esteemed customers, vandalism on electrical installations within our network is a leading factor hindering our esteemed customers from enjoying improved and continuous power supply. Be a part of safeguarding electrical installations within your community.Say "NO" to vandalism.
Jos Disco
Jos Disco2 weeks ago
Dear Esteemed Customers,
Power Generation for today 04/02/2020 is 3,693.45MW and JED Plc's allocation is 203.14MW for distribution across Bauchi, Benue, Gombe and Plateau States.

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