Customer Care: 07069403531 info@jedplc.com
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CUSTOMER CARE CONTACTS

 CUSTOMER CENTRICITY

JEDians

Customer Care Contacts

…energizing lives with pride

Exceptional Service for Exceptional Customers

As captured in the vision of JED PLC, our customers are at the core of our business and we work tirelessly to ensure complete satisfaction to that effect.

We understand that electricity is an integral part of our customers endeavours, hence the strive by JED PLC to think out of the box to achieve this feat.

Complaint Management Process

As part of the complaint management process, customers can also reach out to district customer care centres that are the primary touch points for any complaint registration and escalation. As part of the 3 tier complaint escalation mechanism, the customer can meet any Customer Care Representatives at the Regional Offices. If still dissatisfied, the matter can be escalated to Head (Customer Services). For any assistance billing disputes, customers load assessment form is filled to ascertain the actual bill. Complaints are registered by providing a unique reference request number and all the complaint processing information are updated against the corresponding number with which the customers can seek the status of their complaint/request from any touch point.

Customer Care Contacts

 

Azare Regional Office

Region – Azare

Office Address – GRA Road Opposite SK Cinema Azare Bauchi

Phone Number (Unified) – 07069403531/09039393818

Email Address (Unified) – customercare@jedplc.com

Bauchi Regional Office

Region – Bauchi

Office Address – Ahmadu Bello Way, Adjacent to State Low Cost Bauchi State

Phone Number (Unified) – 07069403531/09039393818

Email Address (Unified) – customercare@jedplc.com

Bukuru Regional Office

Region – Bukuru

Office Address – Plot M37 Bukuru Express Way Jos Plateau State

Phone Number (Unified) – 07069403531/09039393818

Email Address (Unified) – customercare@jedplc.com

Gombe Regional Office

Region – Gombe

Office Address – Along GRA Road Opposite OANDO Filling Station Gombe State

Phone Number (Unified) – 07069403531/09039393818

Email Address (Unified) – customercare@jedplc.com

Jos Metro Regional Office

Region – Jos Metro

Office Address – 32 Murtala Mohammed Way Opp. Old Campus Jos Plateau State

Phone Number (Unified) – 07069403531/09039393818

Email Address (Unified) – customercare@jedplc.com

Makurdi Regional Office

Region – Makurdi

Office Address – No 21 New Otukpo Road Opposite Fidelity Bank Makurdi Benue State

Phone Number (Unified) – 07069403531/09039393818

Email Address (Unified) – customercare@jedplc.com

Otukpo Regional Office

Region – Otukpo

Office Address – No 19 Ahmadu  Bello  EWay , Otukpo  Benue State.

Phone Number (Unified) – 07069403531/09039393818

Email Address (Unified) – customercare@jedplc.com

Gboko Regional Office

Region – Gboko

Office Address – No 19 J. S Tarka Way Gboko Benue State

Phone Number (Unified) – 07069403531/09039393818

Email Address (Unified) – customercare@jedplc.com

 

JED PLC Headquarters

Region – Jos Metro

Office Address – Electricity House 9 Ahmadu Bello Way Jos Plateau State

Phone Number (Unified) – 07069403531/09039393818

Email Address (Unified) – customercare@jedplc.com

Jos Disco
Jos Disco3 days ago
Esteemed customers, stay safe this weekend and observe all recommended health guidelines.
Jos Disco
Jos Disco5 days ago
Dear Esteemed customers,
In addition to the contact details we had shared earlier, you can also call our customer Care Centers on 08111793291.

Thank you.
Jos Disco
Jos Disco6 days ago
Dear Esteemed Customers,
The current outages around plateau State environs are due to some technical faults at our substations. We understand the importance of Power supply at this crucial times and assure you that all hands are on deck to clear these faults.
We appeal that you bear with us as power will be restored soonest.

Thank you.
Jos Disco
Jos Disco1 week ago
As a Safety Conscious Organisation, some precautionary measures are being taken to curtail the spread of the Corona Virus
Jos Disco
Jos Disco1 week ago
Happy Mothers day to All our Esteemed customers from all of us at JED Plc. Dont forget to wash your hands regularly and observe recommended best practices during this time.
Jos Disco
Jos Disco1 week ago
Esteemed customers, practice energy management while at home.Invest in energy saving appliances and switch off appliances and outlets when not in use.

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